case study four

Turning Content into Care

patient support platform

Helping Patients Understand What Their Gums are Telling Them

Smile Generation’s Mouth-Body Connection® campaign is transforming healthcare paradigms by positioning oral health as a critical pillar of systemic wellness.

overview

The Mouth-Body Connection® message was finally ready to take off. With growing clinical research and cross-platform momentum, we needed to give it the right foundation: content that could both educate patients and convert interest into action. The information was dense and overly clinical. And when your goal is to educate patients and drive appointment referrals, clarity is everything.

I led the full content strategy and rewrite, transforming technical medical-dental insights into clear, human, trust-building journeys. We built authority without losing accessibility–and finally gave the Mouth-Body Connection® the legs to lead.

approach

We took a systems-level approach, rooted in healthcare communication best practices. First, I segmented content by condition (heart health, diabetes, brain health, cancer, women’s health, and inflammation) to meet users where their concerns were. Then, I wrote the information through a narrative lens–moving patients from “what is this?” to “why it matters” to “what do I do next?”

The Mouth-Body Connection® became the strategic framework for building relevance, trust, and urgency–while giving clinicians a shared, simplified way to explain complex medical relationships.

Each page was designed not just to educate, but to support real patient decisions—and move people from learning to booking with confidence.

industry

patient support platform

my role

lead copywriter

platforms

desktop, mobile, and tablet

what we set out to build

A content system that turned dense clinical info into approachable, actionable journeys.

A brand voice that felt human without losing authority.

A narrative that could scale across patient education, clinical training, and national media.

what we were up against

Jargon-heavy langauge with no clear path to conversion.

A structure that overwhelmed rather than guided and empowered.

No unified story to tie together health educaton and organizational mission.

process

01. content audit and research

Audited 100+ pages to identify tone gaps and user experience blockers.

Conducted compettitive and audience analysis to inform narrative tone and structure.

Uncovered opportunities to embded clinical relevance into emotionally resonant messaging.

01. content audit and research

Audited 100+ pages to identify tone gaps and user experience blockers.

Conducted compettitive and audience analysis to inform narrative tone and structure.

Uncovered opportunities to embded clinical relevance into emotionally resonant messaging.

01. content audit and research

Audited 100+ pages to identify tone gaps and user experience blockers.

Conducted compettitive and audience analysis to inform narrative tone and structure.

Uncovered opportunities to embded clinical relevance into emotionally resonant messaging.

02. strategy and voice development

Built a content strategy rooted in accessibility, trust, and warmth.

Developed a new voice: confident, conversational, and trusthworthy.

Positioned the Mouth-Body Connection® as the throughline acorss every care topic.

02. strategy and voice development

Built a content strategy rooted in accessibility, trust, and warmth.

Developed a new voice: confident, conversational, and trusthworthy.

Positioned the Mouth-Body Connection® as the throughline acorss every care topic.

02. strategy and voice development

Built a content strategy rooted in accessibility, trust, and warmth.

Developed a new voice: confident, conversational, and trusthworthy.

Positioned the Mouth-Body Connection® as the throughline acorss every care topic.

03. content architecture and rewrite

Rewrote and restructured 80+core pages to guide users from awareness to action.

Designed content flows that supported by both decision-making and clinician alignment.

Created a scalable framework for future content expansion and cross-channel conssitency.

03. content architecture and rewrite

Rewrote and restructured 80+core pages to guide users from awareness to action.

Designed content flows that supported by both decision-making and clinician alignment.

Created a scalable framework for future content expansion and cross-channel conssitency.

03. content architecture and rewrite

Rewrote and restructured 80+core pages to guide users from awareness to action.

Designed content flows that supported by both decision-making and clinician alignment.

Created a scalable framework for future content expansion and cross-channel conssitency.

04. execution and impact

Launched 80+ pages of refreshed content across the full care journey.

Positioned the Mouth-Body Connection as the lead message.

Partnered across SEO, deisgn and stakeholders to launch content algined with both performance and accuracy.

04. execution and impact

Launched 80+ pages of refreshed content across the full care journey.

Positioned the Mouth-Body Connection as the lead message.

Partnered across SEO, deisgn and stakeholders to launch content algined with both performance and accuracy.

04. execution and impact

Launched 80+ pages of refreshed content across the full care journey.

Positioned the Mouth-Body Connection as the lead message.

Partnered across SEO, deisgn and stakeholders to launch content algined with both performance and accuracy.

outcome

96% increase in Smile Generation referrals.
11% clicks to office detail pages.
The brand's leading message across patient, clinician, and national platform.

key learnings

Narrative drives adoption

When one story speaks to patients, providers, and medai–it becomes a movement, nost just a message.

Narrative drives adoption

When one story speaks to patients, providers, and medai–it becomes a movement, nost just a message.

Clarity builds trust

Plainspoken, arm content helped shift behaviors and perceptions across the care experience.

Clarity builds trust

Plainspoken, arm content helped shift behaviors and perceptions across the care experience.

Voice scales impact

A consistent brand voice made it easier for teams across the org to align, educate, and advocate.

Voice scales impact

A consistent brand voice made it easier for teams across the org to align, educate, and advocate.

key learnings

Narrative drives adoption

When one story speaks to patients, providers, and medai–it becomes a movement, nost just a message.

Narrative drives adoption

When one story speaks to patients, providers, and medai–it becomes a movement, nost just a message.

Clarity builds trust

Plainspoken, arm content helped shift behaviors and perceptions across the care experience.

Clarity builds trust

Plainspoken, arm content helped shift behaviors and perceptions across the care experience.

Voice scales impact

A consistent brand voice made it easier for teams across the org to align, educate, and advocate.

Voice scales impact

A consistent brand voice made it easier for teams across the org to align, educate, and advocate.

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